Customer ReviewsWrite a review
The product is excellent quality. It fits together very well, it is sturdy and looks very durable. The packages arrived in a timely manner. The only criticism I have are the lack of instructions. The on line videos were not detailed enough for me. It's not obvious which screws go where and what order to do things in. I figured it out but a simple diagram similar to the ones Ikea has would have reduced my stress. So please FVC some illustrated instructions for the less mechanically minded of your customers would help a lot. (The drawings on the website are not simple enough). I am very please with my purchase and would recommend the product!
Install was a breeze and the look is top knotty. So glad I went with Flatline!
We bought the Low-Pro Rack and Ladder for our ‘19 Ford Transit Passenger. They were both out of stock, so we signed up for the text alert and we were able to purchase them immediately when they became available. Shipping to Idaho took one day and installation took 30 min for the rack and 30 min for the ladder. The quality is superb and customer service is just as good. Russell was responsive to phone calls and emails and really helped us out when we realized that we ordered the wrong rack (extended vs. standard 148). I don’t write reviews, but felt like I had to due to the exceptional quality, service, and easy installation. Nothing but stoke from us!!!
Very well made and quick delivery all the way to canada
Product quality and value are top notch. However the lack of assembly instructions adds an unnecessary amount of time. Unfortunately this seems to be systemic as my roof rack lacked instructions as well. Aside from this, quite happy with the products.
Thanks for all your support! We only have digital installation guides on the product page and installation guide page for now, but we are working on getting printed guides to go along with all products.
Sorry about that, we know that digital guides aren't always ideal, but we wanted you to know that we are actively working on getting print options included in each box.
Feel free to reach out to firstname.lastname@example.org if you ever need anything down the road.
great design and easy to install.