FAQ

Yes. All of our products, including the Low Pro Series Roof Racks and Safari Racksship for free to the lower 48. 

All products ship directly from our warehouse in Arizona. Most transit times are 1-3 days to the Western USA and 3-5 days to the Eastern USA.

To initiate a return, email us at support@flatlinevanco.com and we will provide you with further instructions to return your order.

In stock items ship within 1-2 business days.

We don't allow pre-orders, so inventory on the website is live and in stock products will typically ship out within the 1-2 day timeframe.

Yes, but we currently only ship internationally to Canada.

If you are interested in shipping to another country, we recommend using a package forwarding service like Shipito: www.shipito.com

Unlike most brands, we actually want to talk to you. Yeah, that's right - call us at 888-667-5576, or shoot us an email at support@flatlinevanco.com. Our team of product experts are here to tell you how they use our products in their vans, answer your questions, build out your order, and even walk you through the checkout process if you need it.

Flatline Van Co. Low Pro Roof Racks are designed to be very simple to install. They require no drilling and mount to factory rails or holes. Anyone handy with basic tools should be able to install our racks. 

We recommend contacting one of our Certified Installers if you don't feel comfortable installing the Safari Rack after viewing the Installation Guide.

Yes, the crossbars on the Low Pro Roof Rack are standard 10 series extrusion, so bolting up accessories like solar panels and light bars is simple.

Yes, our line of Sprinter roof racks (Low Pro, Standard, Safari) require factory or aftermarket roof tracks.

Yes, in an industry filled with long lead times and products that are built after ordering, we decided to do things differently. If a product is available for purchase on our website, it is in stock at our warehouse and will ship within 1-2 business days. The only exception is Fiamma Awnings - Please allow an additional 2-3 weeks for processing and handling times due to factory delays and increased demand.

It's easy. Just click the orange button on the product page that says "Email When Available" and then enter your email address or mobile number. When the item is back in stock, we will send you an email or text notification.  

Please check out our Installation Guide page. If you can't find information about your product, please contact us at support@flatlinevanco.com and we will help you. 

Yes, we do, by partnering with Affirm we offer fixed monthly payment options with interest rates ranging from 0-36% APR. For example, on a $700 purchase, you may pay $63.18 for 12 months with a 15% APR.

Your rate will be 0%-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lender. Options depend on your purchase amount, and a down payment may be required. For licenses and disclosures, see affirm.com/licenses

For more information, please visit: www.affirm.com/disclosures