FAQs

Shipping policy

Yes. All of our products, including the Low Pro Series Roof Racks and Safari Racks ship for free to the lower 48. 

In stock items ship within 1-2 business days.

As soon as your order has shipped, you will receive a shipping confirmation email with the tracking information.

Yes. But we currently only ship to Canada. Please note: unless otherwise specified, Flatline Van Co. shipping rates cover freight only. If applicable, additional fees (brokerage, duties, etc.) are collected locally and are not included in the price paid. Have questions? Please ask in advance.

If you are interested in shipping to another country, we recommend using a package forwarding service like Shipito: www.shipito.com

Product Questions

Flatline Van Co. Low Pro Roof Racks are designed to be very simple to install. They require no drilling and mount to factory rails or holes. Anyone handy with basic tools should be able to install our racks. 

We recommend contacting one of our Certified Installers if you don't feel comfortable installing the Safari Rack. 

Yes, the crossbars on the Low Pro Roof Rack are standard 10 series extrusion, so bolting up accessories like solar panels and light bars is simple.

Yes, our Low Pro and Safari Racks require factory or aftermarket roof tracks.

Yes, in an industry filled with long lead times and products that are built after ordering, we decided to do things differently. If a product is available for purchase on our website, it is in stock at our warehouse and will ship within 1-2 business days. The only exception is Fiamma Awnings which typically take 3-5 days for freight processing.

It's easy. Just click the orange button on the product page that says "Email When Available" and then enter your email address. When the item is back in stock, we will send you an email notification.  

Please check out our Installation Guide page. If you can't find information about your product, please contact us at support@flatlinevanco.com and we will help you. 

Financing & Payment Plans

Yes, we do, by partnering with Affirm we offer fixed monthly payment options with interest rates ranging from 0-30% APR. You can learn more about Affirm financing here.